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Shipping Policy

Effective Date: July __, 2025

This Shipping Policy supplements the Marketplace Retailer Participation Agreement (“Agreement”) between Normalize Marketplace and Retailer and establishes shipping standards for processing customer orders on the Marketplace platform(s). All capitalized terms used herein have the meanings set forth in the Agreement unless otherwise defined. By listing Products on the Marketplace, Retailers agree to adhere to the standards and timelines outlined below to ensure a consistent Customer experience.

1. SHIPPING METHODS

Retailers are responsible for fulfilling and shipping Customer Orders using reputable carriers such as USPS, UPS, FedEx, or DHL. Shipping must include tracking information and be completed using a method that delivers within the stated delivery window, which is provided to NM by Retailer during Product onboarding. Retailers may offer standard, expedited, or overnight shipping options, but must clearly communicate shipping method options and associated fees to NM during Product setup.

2. SHIPPING TIMING

  • Customer Orders must be shipped within two (2) Business Days of Order confirmation unless otherwise specified in the Product Listing or agreed upon in writing with NM.
  • Tracking numbers must be uploaded to the designated NM system or provided to NM within twenty-four (24) hours of shipment.
  • Retailers experiencing fulfillment delays must notify NM immediately at ops@normalizemarketplace.com.
  • Consistent failure to meet these timing expectations may result in Account suspension, or termination from the Marketplace per the Agreement.
  • Customer Orders not timely shipped in accordance with this Policy may be automatically cancelled by NM, and Retailer shall be solely liable for all Product costs and shipping costs associated with such cancelled Orders and forfeit any claims for Net Sale Proceeds related to such cancelled.

3. PACKAGING REQUIREMENTS

Packaging for Products must comply with the following standards:

  • Professional Standards: Packaging must meet professional packaging standards that protect Products during shipment and maintain product integrity.
  • Marketing Material Restrictions: Packaging may not contain any Retailer marketing materials that are not compliant with Applicable Law or Retailer Policies.
  • Communication Restrictions: Emails sent by Retailer to Customers in connection with Customer Orders shall not contain any marketing materials or links to any Retailer or third party website, except for links to shipping websites that permit Customers to track shipment of their Order or as otherwise required under Applicable Law.
  • Compliance: All packaging and marketing materials must comply with this Shipping Policy and all Applicable Laws.

4. DELIVERY AND RISK OF LOSS

  • Retailers assume full responsibility for shipping accuracy, packaging integrity, and successful delivery.
  • Risk of loss transfers to the Customer only upon confirmed delivery with proof of delivery.
  • However, Retailer bears all risk of fraud or loss (including claims related to “item not received” or similar delivery disputes) and all costs related thereto, in connection with Customer Orders.
  • Retailers must retain proof of delivery and cooperate in any delivery dispute resolution process.
  • For all chargebacks, NM shall offset such amounts against amounts otherwise owed to Retailer or invoice Retailer, which shall be paid within thirty (30) days of receipt.

5. GEOGRAPHIC RESTRICTIONS

  • Retailers shall only offer Products for sale that may be legally sold and shipped within the United States.
  • Retailers shall not permit the sale of any Product outside of the fifty continental U.S. States or to any State in which it is unlawful to sell or ship such Product.
  • Retailers are solely responsible for ensuring compliance with all State shipping restrictions for their Products.
  • Retailers must notify NM not to enable shipping for any Product in any region where the sale of such Product violates any Retailer Policy or Applicable Law.

6. DUPLICATE SHIPMENTS AND ERRORS

Retailers shall be solely liable for all costs related to any duplicate or inaccurate shipments based upon Retailer’s retransmission of Customer Order files through any NM Tool. Retailers are responsible for all shipping charges and for any costs or charges related to shipping-related problems, including without limitation, damaged or lost Products, late shipments, or misdelivery.

7. SHIPPING EXCEPTIONS AND FORCE MAJEURE

  • NM reserves the right to make exceptions to this Policy in cases of Force Majeure Events (as defined in the Agreement), regional carrier disruptions, or platform-wide promotional adjustments.
  • Any adjustments will be communicated in advance with thirty (30) days’ notice whenever possible.
  • Retailers experiencing Force Majeure Events affecting their ability to fulfill Orders must provide written notice to NM within forty-eight (48) hours.

8. ENFORCEMENT

  • Non-compliance with this Shipping Policy may result in Account suspension, Product Listing removal, or termination from the Marketplace in accordance with the Agreement.
  • NM reserves all rights and remedies set forth in the Agreement, including but not limited to immediate termination for material breaches.

9. POLICY UPDATES

This Shipping Policy may be updated by NM at any time in accordance with the Agreement. Retailers will be notified of changes through the NM Sites or by email, and continued participation in the Marketplace constitutes acceptance of such changes.

This Shipping Policy is incorporated by reference into the Marketplace Retailer Participation Agreement and forms part of the terms governing Retailer’s participation in the Marketplace Program.