Refunds Policy

1. General Return Policy

At Normalize Marketplace, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, we are here to help.

 

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.
  • Returned within 30 days from the date of purchase.

 

3. Non-returnable Items

The following items cannot be returned:

  • Giftcards

 

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@normalizemarketplace.com to request a return authorization.
  2. Once your return is authorized, you will receive instructions on how to send your item back to us.
  3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the return to the address provided by our customer service team.

 

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer’s policies.

 

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@normalizemarketplace.com for instructions.

 

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@normalizemarketplace.com with details of the product and the defect. We will provide instructions on how to return the item and will cover the shipping costs for the return.

 

9. Contact Information

For any questions regarding our return policy, please contact us at:

Normalize Marketplace
support@normalizemarketplace.com

We appreciate your business and are dedicated to providing a positive shopping experience.

Thank you for choosing Normalize Marketplace!

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